FAQS
Payment
Why was my payment declined?
Your payment was unfortunately declined, but this is often a simple issue that can be resolved quickly:
✅ Contact your bank/card issuer – Let them know this is a legitimate purchase—sometimes they block transactions for security reasons.
✅ Check your card details – Ensure the billing information matches your bank records.
✅ Try an alternative payment method – If available, you may use another card or payment option.
Do you offer a Cash on Delivery (COD) option?
We do not offer COD service. You need to use online payment method to place your order.
Is there an option to enter a coupon code?
Yes, if you have a discount code coupon, you can enter it on the checkout page to receive the discount.
Is payment secure?
We take a variety of measures to ensure payment security, including encryption technology and PCI-compliant payment processing.
How do I receive an order confirmation after payment?
You will receive an order confirmation email with detailed order information immediately after successful payment.
How do I request a refund?
If you require a refund, please contact our customer service team with your order details. We will assist you in processing your refund request in accordance with our refund policy.
How can I view my order history after payment?
Log in to your account and go to the “My Account” page. In the Order History section, you can view payment information and order status for past orders.
Shipping
How do I track my order?
You can track your order by logging into your account and visiting the “Order History” section. We also send order tracking information via email.
What is the estimated shipping time?
Shipping time is typically 3-7 days.
Can I get free shipping?
Yes, free shipping is available for European countries.
What should I do if my package is lost or delayed?
If your package is lost or significantly delayed, please contact our customer support team. We will investigate and assist in resolving the issue.
Do I need to pay customs duties?
No, you do not.
Security
Is payment information secure?
We use a PCI-compliant secure payment processing system to ensure the safety of your payment information
How do I verify the authenticity of the site?
Check the URL of the website to ensure that it matches the official website. Also, check the SSL certificate, which should indicate that the site is secure.
How is the website secured?
We use multiple layers of security measures to protect your data and transactions, including data encryption, firewalls and regular security audits.
How is my personal information protected?
We adhere to a strict privacy policy and do not sell or share your personal information. Your information is only used for order processing and customer support.
How do I report suspicious activity?
If you notice any suspicious activity or security issues, please contact our customer service immediately. We will investigate and take the necessary measures.
Are there anti-phishing measures in place?
Yes, we have implemented anti-phishing measures to help prevent fraudulent activity on malicious websites and emails.
How do I create a strong password?
Creating a strong password involves using a combination of letters, numbers, and special characters, and avoiding easily guessed information such as birthdays. Changing your password regularly is also a way to increase security.