Effective Date: Sunday, 15 December 2024

At fizzyvape.eu, we strive to provide quality products and excellent customer service. If you are unsatisfied with your purchase, we are here to help. Please review our Returns Policy carefully.

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we cannot offer a full refund or exchange.

Eligibility for Returns

  • The item must be unused and in the same condition as received.
  • The item must be returned in its original packaging.
  • Pods with opened internal tin foil are not eligible for returns.
  • A receipt or proof of purchase is required for all returns.

Important Note

You must contact us prior to returning or exchanging your product. Do not send your purchase back to the manufacturer or any address listed on our website without authorization.

Refunds

Process

  1. Once we receive and inspect your returned item, we will notify you via email about the approval or rejection of your refund.
  2. If approved, your refund will be processed, and a credit will be applied to your original payment method within a specific timeframe.

Late or Missing Refunds

If you have not received your refund after approval:

  1. Check your bank account again.
  2. Contact your credit card company; processing times can vary.
  3. Reach out to your bank, as processing delays are common.

If you have followed these steps and still have not received your refund, please contact us at [Insert Email Address].

Sale Items

Only regular-priced items are eligible for refunds. Sale items are non-refundable.

Exchanges

We only replace items if they are defective or damaged.

  • To exchange an item, contact us via email or the contact page.
  • Exchanges will be processed for the same item only.

Gifts

If your order includes a gift or gift card, we reserve the right to withdraw the gift or deduct its cost if the order is canceled or refunded.

Shipping Returns

  • Contact us to obtain the return address before shipping your product back.
  • You are responsible for covering the shipping costs of returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Shipping Timeframes

The time it takes for exchanged items to reach you may vary depending on your location.

Need Help?

If you have any questions about refunds, returns, or exchanges, please contact us via the Contact Page or email us at  [[email protected]].